All hosting environments require an underlying physical infrastructure, and we selected ours with a focus on reliability and performance. The AM Data Service Cloud utilizes hosting resources that span three data center locations.
Our data center facility in Chicago, Illinois is situated within a private, secured campus built and operated by Equinix. The facility is centrally managed and offers tenant space in the private data center suite. The facility offers private network operations and a staging environment. Additionally, connectivity is available to multiple Tier-1 ISP’s, ensuring consistent availability for our cloud environment.
Security and physical access control is a priority. The data center employs 24/7 security monitoring, a thoroughly secured campus environment, stationary and roving officers, man-traps, anti-tailgating protocols, key card access, biometric access, PTZ, and stationary cameras.
Redundancy in key infrastructure is an important aspect of the Chicago facility. 2N+1 Utility power, 2N+1 UPS, Static Switch PDUs, N+2 CRAHs, N+1 central chilled water plant, diverse communication pathways, communication entrance vaults, and BMS monitoring and control. With the capacity to provide over 20 MW of critical IT power, this facility is built to scale, explaining why our Chicago data center has become a vital element of our Cloud.
We understand the value of compliance which is why we selected the Chicago Data Center, it is an SSAE 16 certified facility with Hyper-V and VMware-certified technicians and engineers available as needed.
Our data center facility in Atlanta, Georgia is well positioned to take advantage of the explosive growth in cloud computing and network connectivity in the region. Adjacent to 56 Marietta Street, this facility features significant network and power capacity for future expansion. In our private suite, operated and managed by Equinix, our cloud environment benefits from 4MW of power capacity, and upwards of 25,000 square feet of contiguous computing space.
The Atlanta data center facility is collocated with several critical pieces of infrastructure, including primary offices for the City of Atlanta’s 911 dispatch center. The nature of these activities ensures not only that the building is a priority for authorities in the event of a disaster, but that security and availability are at the top of the priority list.
Our Atlanta data center undergoes constant facility audits, and maintains ISO 27100, SOC-2 and SSAE-16 SOC1 Type II accreditations. The building itself has strict dual-zone access control and identity verification. 24x7x365 onsite security staff monitor access to the facility, and technical staff onsite work to maintain our cloud SLA’s related to systems availability.
Our data center space in Westland, Michigan is strategically located within the 34,500 square-foot standalone data center maintained by Online Tech. This facility includes a total of 18,000 square feet of 24-inch raised floor, a total building load capacity of 1.2 MW. This facility was selected because of its carrier-neutral internet supply, the facility has two physically separate and diverse fiber points of entry and features fiber connectivity from eight different telecommunications providers.
The Westland data center facility is independently audited on an ongoing basis for the following standards, SOX Compliance (SSAE 16/SOC 1, SOC 2, SOC 3), HIPAA Compliance (OCR HIPAA Audit Protocol), PCI DSS Compliance, and EU-US Privacy Shield Compliance.
Safety and security are principal concerns with the data center. It maintains an FM 200 and dual stage dry pipe sprinkler system with double interlock pre-action zoned valve control,
Biometric and real factor door access control with numeric code authentication, 24/7 controlled access to the colocation space. The power equipment, network infrastructure, and network operations equipment are segregated in physically separate secured rooms with no customer or tenant access to these areas and the complete perimeter and interior of the Data Center has digital video surveillance with 24/7 recording and archiving.
Cloud Environment Overview
Our Cloud has been meticulously architected to ensure performance and reliability. The hardware stack is built leveraging fully-redundant, KVM-based cloud server solutions powered by enterprise grade hardware from Hewlett Packard Enterprise. Engineered from the ground up for reliability, our cloud servers are backed by our 5 9’s uptime availability guarantee.
- HPE Hardware
- Our cloud environment leverages enterprise grade hardware from Hewlett Packard, and features modern Intel E5 series processors, redundant RAM, Disk, and Power supplies.
- Cisco Networking
- Networking equipment from Cisco ensures consistent availability and throughput. We utilize Cisco Nexus platform switches, allowing us to provide both software AND chassis redundancy.
- KVM Virtualization
- Our cloud environment is powered by open source virtualization technologies. KVM allows us to provision the widest variety of virtual guests in our cloud server offering without vendor lock-in.
- Our cloud server environment is fully automated, featuring fault-tolerance and failover without human intervention. Your cloud environment remains online even in the event of underlying hardware failure.
- Self-Provisioning Tools
- Provision your own cloud environment directly from our customer portal. Bring additional services online, access support and monitor your cloud servers performance directly from a web interface.
OS and Software Support
- Supported Operating Systems
- CentOS 6.x, 7.x
- RHEL 6.x, 7.x
- FreeBSD 10.x, 11.x
- Ubuntu 14.04, 16.04, 18.04 LTS
- Cloud Linux
- Windows Server 2008/R2 Standard, Enterprise
- Windows Server 2012/R2 Web, Standard, Enterprise, Datacenter
- Windows Server 2016 Web, Standard, Enterprise, Datacenter
- Supported Applications
- Litespeed Web Server
- Microsoft SQL
- Microsoft Exchange
- Microsoft Sharepoint
- Oracle DB
- PFsense/TNSR Routing Suite
All of our data center facilities have an internal network architecture designed to support clients and their hosted servers through a combination of HPE and Cisco hardware.