About AM Data Service, Inc.

We offer a flexible work environment with the ability to advance from within. We offer a matching retirement plan, several health insurance options, dental and vision plans with competitive deductibles. We also offer flexible spending accounts for health care and child care.

Current Openings

To apply for an open position, please email your resume and cover letter to info@amdataservice.com. Call 734-744-5300 for more information. AM Data Service is located in Livonia, Mich., a Detroit suburb. Learn more about us: https://www.amdataservice.com/.


Job Title: Tier 2 IT Support Technician

Overview

AM Data Service is an IT consulting company that supports and manages network environments, workstations, and servers for our growing list of clients. We are currently seeking a Technical Support professional for a full-time position as a Tier 2 IT Support Technician. A Tier 2 IT Support Technician is responsible for providing technical support for Microsoft Azure, desktop, and network environments. This support will include workstations, servers, printers, networks, and vendor-specific hardware and software. The position requires daily customer interaction and documentation of efforts.

IT Support Technicians must be diligent self-starters who can simultaneously manage multiple tasks and projects. The ideal candidate will have excellent troubleshooting skills and the patience to communicate with customers who have little computer knowledge. The winning candidate must behave professionally and confidently engage with customers via phone and in person.

Essential Duties & Responsibilities: 

  • Deploy and manage Microsoft Azure and associated services 
  • IT Support relating to common technical issues involving Microsoft’s core business applications (MS Office, Word, Excel, Outlook) 
  • Support Backup Solutions and Processes 
  • Technical support at the network level: WAN and LAN connectivity, firewalls, and security 
  • Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications 
  • Malware, spam, and antivirus support on desktops and remediation of issues when applicable 
  • Remote access solutions implementation: examples include VPN and terminal services, OWA, and remote web workplace 
  • Monitor remote management system alerts and notifications, and respond accordingly through service tickets 
  • Systems documentation maintenance and review 
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or outages, and proactively interacting with clients before, during, and after service requests 

Qualifications:

  • Fluency with Microsoft Azure 
  • Strong troubleshooting and critical thinking skills 
  • Proven experience as a system technician 
  • Knowledge of firewalls, switches, and other mainstream solutions 
  • Fluency with NAT, SNAT, and PAT 
  • Experience migrating to Exchange Online 
  • Ability to diagnose and resolve technical issues 
  • Ability to prioritize and multitask 
  • Experience administering Hyper-V, VMware, and Azure 
  • Deadline and detail-oriented 
  • Proficiency in English 
  • Excellent communication skills 
  • Customer-oriented and cool-tempered 

Job Type: Full-time

 

Application Questions

Answer the following questions in your cover letter. 

How many years of Microsoft Azure experience do you have? 

How many years of Tier 2 Technical Support experience do you have? 

How many years of Tier 3 Technical Support experience do you have?

How many years of Telephone Skills experience do you have? 

Are you willing to undergo a background check following local laws and regulations?

 

Email your resume and cover letter to info@amdataservice.com. Call 734-744-5300 for more information.

 


Job Title: Tier 3 IT Support Technician

Overview

Tier 3 IT Support Technicians must have established technical skills, be diligent self-starters, competent with computers and capable of managing multiple tasks and projects at the same time. Ideal candidates have excellent troubleshooting skills and the ability to effectively communicate with customers and interact with users who have little computer knowledge. Potential candidates must be able to maintain a professional attitude and appearance and confidently engage with customers over the phone and in person.

You must have strong communication and customer service skills and a demonstrated ability to manage expectations of clients. The ideal candidate must be able to work well within a team environment and have exceptional time management skills

Essential Duties & Responsibilities: 

  • Promote and maintain a high level of customer satisfaction with ability to identify potential customer issues and make recommendations for solutions.
  • Support all virtualized and physical servers.
  • Serve as the escalation resource for complex problems
  • Ensure servers and applications meet proper performance, security and capacity standards.
  • Participate in an on-call rotation for support of systems outside of normal business hours
  • Perform as company's expert in 2-3 IT disciplines, platforms, technology, systems or processes.
  • Complete onsite problem identification and resolution using system tools, diagnostics, online databases and technical documentation to expedite repair efforts.
  • Ensure all issues are driven to closure through root cause analysis.
  • Provide proper and timely reporting of repair activities, parts usage, and billable activities.
  • Perform general software installation and configuration management as appropriate.
  • Use appropriate interpersonal skills to set and exceed customer expectations.
  • Promote Value Added Services to enhance overall system effectiveness/productivity.
  • Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution.
  • Actively seek to understand customers' business and promote opportunities to partner/proactively support their needs.
  • Assist in Disaster Recovery (DR) planning.

Qualifications

  • Strong troubleshooting and critical thinking skills
  • Proven experience as a system technician
  • Knowledge of firewalls, switches, and other mainstream solutions
  • Fluency with NAT, SNAT, VLAN, and PAT
  • Experience migrating to Exchange Online
  • Experience migrating on premise solutions
  • Experience observing and suggesting solutions to meet organization goals
  • Ability to diagnose and resolve technical issues
  • Ability to prioritize and multitask
  • Experience administering HyperV and VMware
  • Deadline and detail-oriented
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered

Requirements:

  • Four-year degree OR equivalent experience.
  • MCSE or MCITP or equivalent experience AND 2+ years technical support experience.
  • A minimum of 7 years of strong technical IT infrastructure/systems experience with good experience in virtualization technologies, with proven analytical, evaluative and problem-solving abilities.
  • A minimum of 5 years of systems administration either on an individual or team basis where you were responsible for the planning, developing, and/or maintaining systems hardware and software.
  • Storage experience, configuring storage as it relates to SANS (Storage Area Networks).
  • Ability to effectively prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
  • Microsoft Windows Server 2008, 2012, 2016, 2019
  • Microsoft SQL Server 2008, 2012, 2016, 2019
  • Microsoft Exchange Server 2003, 2010, 2013, 2016
  • Firewall Configuration
  • Hyper-V
  • IIS
  • Active Directory
  • AD Domain Replication
  • DNS – Internal/External
  • Enterprise Backup Applications – Disk / Tape
  • Enterprise Firewall Configuration, Rules and Policies

Experience Preferred:

  • Virtual Environments – VMware High Availability (HA) Techniques
  • Disaster recovery
  • Experience with ConnectWise or other PSA
  • Network Attached Storage (NAS)
  • Direct Attached Storage,
  • FC/SAS
  • Routing and Switching

Job Type: Full-time

 

Compensation is based on experience. We offer a competitive base salary, discretionary bonus, IRA matching and excellent growth opportunities.

 

Email your resume and cover letter to info@amdataservice.com. Call 734-744-5300 for more information.

 


Job Title: Tier 1 IT Support Technician

Overview

IT Support Technicians must be diligent self-starters, competent with computers and capable of managing multiple tasks at the same time. Ideal candidates have excellent troubleshooting skills and the ability to effectively communicate with customers and interact with users who have little computer knowledge. Potential candidates must be able to maintain a professional attitude and appearance and confidently engage with customers over the phone and in person.

Position Responsibilities

  • IT Support relating to common technical issues involving Microsoft’s core business applications (MS Office, Word, Excel, Outlook)
  • Support of Backup Solutions and Processes
  • Technical support at the network level: WAN and LAN connectivity, firewalls, and security
  • Applications support, including installing, configuring, migrating, and troubleshooting applications and third party line of business applications
  • Malware, spam, and antivirus support on desktops and remediation of issues when applicable
  • Remote access solutions implementation: examples include, VPN and terminal services, OWA, and remote web workplace
  • Monitor the remote management system alerts and notifications, and respond accordingly through service tickets
  • Systems documentation maintenance and review Communication with customers as required: keeping them informed of incident progress, notifying 
    them of impending changes or outages, and proactively interacting with clients before, during, and after service requests

Qualifications: 

  • Strong troubleshooting and critical thinking skills
  • Ability to diagnose and resolve technical issues
  • Ability to prioritize and multitask
  • Experience administering HyperV and VMware preferred
  • Deadline and detail-oriented
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered

If you have the ability to explain complex technical issues and solutions to non-technical users and are interested in helping small businesses by ensuring they get the most out of their  technology, then we look forward to speaking with you.

Compensation is based on experience.

Email your resume and cover letter to info@amdataservice.com. Call 734-744-5300 for more information.