About AM Data Service, Inc.

We offer a flexible work environment with the ability to advance from within. We offer a matching retirement plan, several health insurance options, dental and vision plans with competitive deductibles. We also offer flexible spending accounts for health care and child care.

Current Openings

To apply for an open position, please email your resume and cover letter to info@amdataservice.com. Call 734-744-5300 for more information. AM Data Service is located in Livonia, Mich., a Detroit suburb. Learn more about us: https://www.amdataservice.com/.


Job Title: Tier 2 IT Support Technician

Overview

AM Data Service is an IT consulting company that supports and manages network environments, workstations, and servers for our growing list of clients. We are currently seeking a Technical Support professional for a full-time position as a Tier 2 IT Support Technician. A Tier 2 IT Support Technician is responsible for providing technical support for Microsoft Azure, desktop, and network environments. This support will include workstations, servers, printers, networks, and vendor-specific hardware and software. The position requires daily customer interaction and documentation of efforts.

IT Support Technicians must be diligent self-starters who can simultaneously manage multiple tasks and projects. The ideal candidate will have excellent troubleshooting skills and the patience to communicate with customers who have little computer knowledge. The winning candidate must behave professionally and confidently engage with customers via phone and in person.

Essential Duties & Responsibilities: 

  • Deploy and manage Microsoft Azure and associated services 
  • IT Support relating to common technical issues involving Microsoft’s core business applications (MS Office, Word, Excel, Outlook) 
  • Support Backup Solutions and Processes 
  • Technical support at the network level: WAN and LAN connectivity, firewalls, and security 
  • Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications 
  • Malware, spam, and antivirus support on desktops and remediation of issues when applicable 
  • Remote access solutions implementation: examples include VPN and terminal services, OWA, and remote web workplace 
  • Monitor remote management system alerts and notifications, and respond accordingly through service tickets 
  • Systems documentation maintenance and review 
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or outages, and proactively interacting with clients before, during, and after service requests 

Qualifications:

  • Fluency with Microsoft Azure 
  • Strong troubleshooting and critical thinking skills 
  • Proven experience as a system technician 
  • Knowledge of firewalls, switches, and other mainstream solutions 
  • Fluency with NAT, SNAT, and PAT 
  • Experience migrating to Exchange Online 
  • Ability to diagnose and resolve technical issues 
  • Ability to prioritize and multitask 
  • Experience administering Hyper-V, VMware, and Azure 
  • Deadline and detail-oriented 
  • Proficiency in English 
  • Excellent communication skills 
  • Customer-oriented and cool-tempered 

Job Type: Full-time

 

Application Questions

Answer the following questions in your cover letter. 

How many years of Microsoft Azure experience do you have? 

How many years of Tier 2 Technical Support experience do you have? 

How many years of Tier 3 Technical Support experience do you have?

How many years of Telephone Skills experience do you have? 

Are you willing to undergo a background check following local laws and regulations?

 

Email your resume and cover letter to info@amdataservice.com. Call 734-744-5300 for more information.

 


Job Title: Sr. Systems Engineer

Overview

This is a critical IT Infrastructure function, so the candidate must have experience in virtual environments, multi-tenant hosting, security, SANs and Windows core server software. As a Sr. Systems Engineer, you will be working on projects that improve the performance and capacity of our in-house virtualized environments and will help maintain and support customer environments. You will work closely with the executive team to help participate in setting the overall technical direction of our organization and work with the other technical resources on implementing that vision.

You must have strong communication and customer service skills and a demonstrated ability to manage expectations of clients. The ideal candidate must be able to work well within a team environment and have exceptional time management skills

Essential Duties & Responsibilities: 

  • Promote and maintain a high level of customer satisfaction with ability to identify potential customer issues and make recommendations for solutions.
  • Support all virtualized and physical servers.
  • Serve as the escalation resource for complex problems
  • Ensure servers and applications meet proper performance, security and capacity standards.
  • Participate in an on-call rotation for support of systems outside of normal business hours
  • Perform as company's expert in 2-3 IT disciplines, platforms, technology, systems or processes.
  • Complete onsite problem identification and resolution using system tools, diagnostics, online databases and technical documentation to expedite repair efforts.
  • Ensure all issues are driven to closure through root cause analysis.
  • Provide proper and timely reporting of repair activities, parts usage, and billable activities.
  • Perform general software installation and configuration management as appropriate.
  • Use appropriate interpersonal skills to set and exceed customer expectations.
  • Promote Value Added Services to enhance overall system effectiveness/productivity.
  • Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution.
  • Actively seek to understand customers' business and promote opportunities to partner/proactively support their needs.
  • Assist in Disaster Recovery (DR) planning.

Qualifications

To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements:

  • Four-year degree OR equivalent experience.
  • MCSE or MCITP or equivalent experience AND 2+ years technical support experience.
  • A minimum of 7 years of strong technical IT infrastructure/systems experience with good experience in virtualization technologies, with proven analytical, evaluative and problem-solving abilities.
  • A minimum of 5 years of systems administration either on an individual or team basis where you were responsible for the planning, developing, and/or maintaining systems hardware and software.
  • Storage experience, configuring storage as it relates to SANS (Storage Area Networks).
  • Ability to effectively prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
  • Microsoft Windows Server 2003, 2008, 2012
  • Microsoft SQL Server 2000, 2008, 2012
  • Microsoft Exchange Server 2003, 2010, 2013, 2016
  • Firewall Configuration
  • Hyper-V
  • IIS
  • Active Directory
  • AD Domain Replication
  • DNS – Internal/External
  • Enterprise Backup Applications – Disk / Tape
  • Enterprise Firewall Configuration, Rules and Policies

Experience Preferred:

  • Virtual Environments – VMware High Availability (HA) Techniques
  • Disaster recovery
  • Experience with ConnectWise or other PSA
  • Network Attached Storage (NAS)
  • Direct Attached Storage,
  • FC/SAS
  • Routing and Switching

Job Type: Full-time

 

Compensation is based on experience. We offer a competitive base salary, discretionary bonus, IRA matching and excellent growth opportunities.


 

Job Title: Project Coordinator

Overview

Currently we are seeking a Project Coordinator who will be in charge or customer projects, Helpdesk and support dispatch, as well as some general office management. The ideal candidate will possess a strong blend of IT, time management and customer service skills. The position does not require direct support of client IT infrastructure but does requires at least a working knowledge of computer network components and project management.

The Project Coordinator is an integral component of the Sales and Help Desk Team ensuring that the existing client base is well managed and informed. The Project Coordinator will regularly interface with many customers and internal technicians and will need to maintain a broad awareness of service tickets, employee/technician scheduling and timelines for milestones and deliverables.

This position requires strong organizational skills as well as strict attention to detail.  A background in IT support is preferred. Candidate will be responsible for customer relationships, meetings and minutes, project and ticket scheduling, dispatch of support staff, management of project timelines and deliverables.

Offers a competitive base salary, discretionary bonus, IRA matching and excellent growth opportunities.

Required skills and capabilities include but are not limited to: 

  • Excellent communication skills both written and verbal.
  • Working with remote users to provide intake support requests and assign according to severity and impact.
  • Driven self-starter with ability to quickly understand and address customer needs and concerns.
  • Assist in the preparing, maintaining of updating procedures for logging, reporting of support desk hours and service tickets.
  • Work with various customers in a variety of different market verticals.
  • Regularly meet with customers to coordinate open projects and tickets
  • Excellent time management and discretion when determining priority.

Job Requirements

Education:

Completion of a Bachelor’s or Associates degree with major course work in MIS, CS, EE, Telecommunications, Business, or like discipline or comparable work experience within a help desk, customer service or managerial role.

Experience:

  • Minimum of 2 years experience in Customer Service or comparable customer facing field.   

  • Must be proficient with Microsoft Office and have experience with requirements gathering and documentation processes (meeting notes, project plan, etc).

  • Able to demonstrate strong organizational skills and possess a keen ability to document and present documented information in a clear and articulate manner to both the internal team resources and customer stakeholders.

  • Must be self-motivated and able to work well with clients, staff and coordinate with outside consultants

Compensation is based on experience.


 

Job Title: Proposal Writer

Overview

The Proposal Writer prepares a cohesive and comprehensive response to requests for proposals (RFPs) and requests for information (RFIs). In preparing the RFP response, the Proposal Writer collaborates with leadership across all Company business lines to gather information to prepare an accurate proposal response. The Proposal Writer must feel comfortable writing and gathering information, creating drafts, determining the proposal concept and win strategy, and obtaining approvals. Strong coordination and planning skills are necessary, in addition to being deadline and detail-oriented.

This position works with limited direct supervision and with a high degree of discretion and independent judgment in work prioritization, issue resolution and managing the request for proposal process.

Position Responsibilities

  • Proposal response creation, writing and coordination, which includes:
  • Reviewing incoming requests for proposals (RFP) and requests for information (RFI)
  • Scanning websites for new and relevant requests
  • Developing content and responses
  • Printing and producing the proposal in hard copy and electronic formats, often with limited time constraints, and ensuring the proposal is delivered to the entity on or before the required date and time
  • Organizing complex materials according to requirements and specifications
  • Researching technical information, rules and regulations and compliance requirements
  • Tracking bid activity
  • Exercising discretion and independent judgment in reviewing requests for proposals, identifying timeline and course of action for creating a final proposal.
  • Updating and maintaining proposal response database.
  • Setting up and preparing for proposal and pricing strategy calls.
  • Translating all discussion and communication related to the proposal into sophisticated, functional material that can be utilized within the proposal.
  • Responding to RFP protests and requests for follow-up information.
  • Supporting development of sales presentations, finalist presentations and associated printed hard copy materials for presentations.
  • Supporting the overall marketing and business development efforts.

Job Requirements

Education:
Bachelor of Arts (B.A.) or Bachelor of Science (B.S.) degree or equivalent experience

Experience:

  • 1 – 3 years proposal writing experience or equivalent work experience
  • Experience in developing sales and marketing material
  • Proven track record of proposal wins translating into direct revenue for the Company
  • In-depth understanding of the request for proposal (RFP) process

Compensation is based on experience.


Job Title: Digital Content Specialist

Overview