Troubleshooting Tips For Common Connection Issues

Troubleshooting tips for connection issues

Many remote workers experience connection issues at one time or another. Most of these issues can be resolved with a series of simple troubleshooting steps. We have compiled common remote connection issues to help you quickly diagnose and potentially resolve connection issues as you work from home, potentially for the first time.

If you can't correct the issue on your own, AM Data Service's team of expert computer technicians is always here to assist.

Issue: Remote desktop/VPN disconnecting

Troubleshooting steps:

  1. Ensure your internet connection is stable.
  2. If you are using a wireless connection, ensure your signal strength is strong.
    Note: A wired connection is recommended, if available.
  3. Check that the proper amount of bandwidth is available.
  4. If your connection isn’t stable, contact your Internet Service Provider (ISP).

Issue: Cannot access shared folders

Troubleshooting steps:

  1. Ensure you are connected to the Virtual Private Network (VPN).
  2. Folders may take a few minutes to load when first logging in. Give the system a few minutes.
  3. Reboot your computer.
  4. Contact AM Data Service if issues persist.

Issue: Delays connecting remotely

Troubleshooting steps:

  1. Run a connection test to ensure proper bandwidth is available.
  2. Reboot router/modem.

Note: This is called power cycling. Remove the power from the device for 30 seconds and then plug the power back in. It does NOT mean you should press any sort of reset button on the device itself. Pressing the Reset button will restore the device to factory defaults, which often removes any specific configurations that may be in place on that device.

  1. Check to ensure other devices are not connected to the network (TV streaming, tablets, smartphones, etc.) Increased connection traffic can cause performance issues.
  2. Contact your Internet Service Provider (ISP) for further support.

Additional telecommuting posts

If you have any questions about the technical resources required to telecommute, please contact us! Call us at (734) 744-5300 or email us at info@amdataservice.com

Connect with us!

 5 Tips To Prevent Ransomware Attacks - Detroit IT Blog: Business IT Support & Network Services | AM Data Service - profile 5 Tips To Prevent Ransomware Attacks - Detroit IT Blog: Business IT Support & Network Services | AM Data Service - facebook 5 Tips To Prevent Ransomware Attacks - Detroit IT Blog: Business IT Support & Network Services | AM Data Service - linkedin  5 Tips To Prevent Ransomware Attacks - Detroit IT Blog: Business IT Support & Network Services | AM Data Service - twitter

What is M-Files?

What is M-files? M-Files is a passionate, dynamic company providing intelligent information management solutions that are disrupting the ECM market. The M-Files solution is built on three pillars: it's metadata-based, repository neutral,...

Windows Leak Puts Computers, Servers At Risk

Windows XP and Windows Server 2003 source code was leaked recently. This means devices run on XP and Server 2003 operating systems are now even more vulnerable to attack. Microsoft hasn't supported these outdated operating systems since...

Multi-Factor Authentication (MFA) Basics

You’ve likely heard of multi-factor authentication (MFA) but what exactly is it? What does it do? Why is it important? We answer all of these questions in this blog post. We’re offering enough MFA knowledge to hold your own TED...

Backup Basics

Backups are one of the most critical components of any IT infrastructure. It’s important for any organization to back up data so their data can be restored after accidental deletion or critical failure.

(Pass)words Matter

For World Password Day, we are sharing tips, best practices and information to help you create more secure passwords and understand why this is important.
Page: 123 - All