Technical Tips For Teleworking

Tips for telecommuting

Many states have issued mandates to close schools and the majority of businesses to minimize the spread of COVID 19. This has forced many companies to quickly implement work-from-home technologies and processes.

If you have employees that will be working remotely for the first time, we would like to offer some tips to help your organization be successful.

While having the proper business network infrastructure in place is critical, it is also imperative that employees have adequate resources at home to telecommute.

How to prepare to telework 

Depending on your needs, it is recommended that staff who are telecommuting should ensure:

  1. That their remote computer (laptop/desktop) device can connect to their home network (ie can connect to the internet) whether it is a wireless or a wired network.
  2. That they have reliable access to the internet, ideally in some form of broadband connection. Even the entry-level product for most “high-speed” or “broadband” internet providers will fall within acceptable speeds, but it is better to check ahead of time and make adjustments to Internet packages.     

The speeds noted below can be used as a general guide.

  • 3-4 Mbps or faster: Email and basic computer programs
  • 10 Mbps or faster: Video conference calls, email and basic computer programs
  • 40 Mbps or faster: Large file transfers, video conference calls, email and basic computer programs

    Telecommuters can check their home internet speed by reviewing a current bill or contacting their provider. Or they can test their internet speed from a device (while connected to their home network) by visiting https://www.speedtest.net/.

In the event an employee does not have adequate internet speed, please have the remote user request a temporary increase in bandwidth from their service provider.

  1. That they have adequate access to power and space allocated for their temporary home office systems.  Portable devices like laptops should be plugged directly into an outlet to ensure maximum performance on the device. This will also help to prevent unexpected shutdowns due to power drain on the battery.
  2. If using a laptop, users should stay vigilant about saving work in progress and using proper startup and shutdown processes.

For questions or assistance, please call our main line at (734) 744-5300 or email servicerequest@amdataservice.com.

 

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