About AM Data Service, Inc.

We offer a comfortable work environment with the ability to advance from within. We have fun in our updated Livonia, Michigan office. Forget the white board...at AM Data Service, we write our ideas on the blue, orange, and green walls. We compete in staff ping pong and pool tournaments and we have a state-of-the-art Latte Lounge!

Current Openings

To apply for one of the open positions listed below, please email your resume and cover letter to info@amdataservice.com. Call 734-744-5300 for more information.

Job Title: OnBase Support Engineer

Overview

This role is responsible for delivering professional OnBase Support solutions to current and future customer implementations of OnBase. Position requires fundamental understanding of OnBase Software and IT/Networking Infrastructure.      

Position Responsibilities

  • Perform business analysis in which information about business process and concerns are gathered from key internal business stakeholders
  • Design business applications in which basic best practice knowledge is applied
  • Compose documentation outlining requirements for building the business application with oversight from team members
  • Present documentation on business analysis and solution requirements to key stakeholders for validation and approval
  • Build solution and configure with oversight from team members
  • Estimate work effort; work with team members to identify project tasks, develop project timelines, and escalate any changes to project scope
  • Identify third-party product enhancements or defects; contact vendors of third-party products to communicate product enhancements or defects
  • Provide application support to multiple customers environments, as necessary
  • Safeguard the security, integrity, and confidentially of internal systems and data


Job Requirements

  • Bachelor's degree
  • Experience in business analysis and documenting functional requirements
  • Experience configuring and implementing a technical solution
  • Experience with assigned business applications
  • Able to thrive in a fast paced, deadline driven environment
  • Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
  • Good at investigating situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information
  • Good collaboration skills, applied successfully within team as well as with other areas
  • Demonstrated ability to appropriately manage project scope, compact project timelines and set customer expectations appropriately
  • Able to effectively manage a consistent customer-oriented project workload; effectively communicates project delays to management team and proactively seeks additional customer project work
  • Up to 5% travel time may be required
  • Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
  • Provide high-level administrative support including answering and screening telephone calls, reading and routing incoming mail, composing and typing routine and complex correspondence, arranging travel reservations, handling information requests, etc.
  • Coordinate complex meetings including preparing agendas, reserving and preparing facilities, transcribing notes from meetings, etc.
  • Assist in developing presentations for meetings as requested
  • Collects and compiles data and prepares standard and custom reports with information necessary for decision-making
  • Organize and maintains files and documents in system using standards

     

Skills

  • Proficient in all Microsoft Office programs: Word, Excel, PowerPoint, Outlook, etc.
  • Must have 1+ years of experience with OnBase Software.
  • Must have working knowledge of SQL and 1+ years of experience. 
  • Excellent written and verbal communication skills.
  • Strong attention to detail with the ability to perform job duties independently and/or work in teams.
  • Good analytical and decision-making skills.
  • Ability to organize, prioritize and manage multiple unrelated projects simultaneously.
  • Ability to follow through on issues or requests in a timely manner.
  • High degree of efficiency, detail and accuracy.

Compensation is based on experience.

Email resume and cover letter to info@amdataservice.com or call 734-744-5300.

Job Title: ECM Solutions Account Manager

Overview

The ECM Solutions Account Manager is a commissioned sales position. This position is responsible for ensuring the consistent development of a pipeline that will result in the quarterly sales goals set for the position. The ECM Solutions Account Manager is focused on finding and closing new ECM opportunities.

Responsibilities

Essential job functions include, but are not limited to the following:

  • Lead Generation and Pipeline Management – Responsible for developing leads and qualifying opportunities.
  • Opportunity Management & Forecasting – Responsible for managing/documenting the opportunity/sales process.
  • Proposal / RFP Preparation – Responsible for managing the RFI / RFP process and the final response for assigned territory/prospects. Duties include pre-bid meetings, phone conferences, etc.
  • Demonstrations & Proof-of-Concepts – Responsible for identifying customer needs and documenting the solution to effectively work with a Systems Engineer to demo solutions or provide the proof-of-concept.
  • Scope / Project Profile Preparation – Responsible for defining the requirements of the projects, along with developing and communication the ROI and Goals of the project.
  • Account Management – Responsible for consistently following-up and developing existing customer base. Activities include regular follow-ups with the Account, and discussions to ensure that the account is capitalizing on their system to the highest possible level.
  • Event Participation – Responsible for participating in the planning and execution of various marketing activities.

Job Requirements

  • Four-year college degree or satisfactory completion of a business curriculum from an accredited school and / or equivalent work experience
  • Two to five years of experience in complex sales
  • Two to five years of experience in the ECM industry or a related data capture / workflow processing environment
  • Experience providing solutions related to business process improvement
  • Experience servicing internal and external customers
  • Experience working with external vendors/ partners
  • Experience with Solution or Strategic Selling

Other Skills

  • Excellent interpersonal and communications skills
  • Ability to collaborate with internal partners, coworkers and external vendors
  • Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner
  • Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact
  • Innovative Thinking – Embraces and champions new ideas and encourages others to be likewise
  • Sales experience must demonstrate ability to exceed sales targets. A keen understanding of the steps involved in a sales cycle and ability to leverage each stage to advance the sale is required
  • Demonstrated ability to learn and apply proven sales methodologies
  • Possess ability to prospect and manage a designated territory to maximize revenue growth
  • Ability to call high in an organization and interact with senior-level corporate management
  • Must be comfortable demonstrating software and speaking to technical and non-technical executives alike
  • Strong listening skills – ability to understand customer needs and equate them to our solutions
  • Strong knowledge of CRM tools is a plus
  • Strong knowledge of ECM products and services. especially Hyland OnBase preferred

Compensation is based on experience. Email resume and cover letter to info@amdataservice.com or call 734-744-5300.

Job Title: IT Systems Engineer

Overview

This is a critical IT Infrastructure function, so the candidate must have experience in virtual environments, security, SANs and Windows core server software. As the Systems Engineer, you will be working on projects that improve the performance and capacity of our virtualized environments, and help implement and participate in setting the overall technical direction.

You must have strong communication and customer service skills and demonstrated ability to manage expectations of clients.

Position Responsibilities

  • Promote and maintain a high level of customer satisfaction with ability to identify potential customer issues and make recommendations for solutions.
  • Support all virtualized and physical servers.
  • Serve as the escalation resource for complex problems.
  • Ensure servers and applications meet proper performance, security and capacity standards.
  • Participate in an on-call rotation for support of systems outside of normal business hours.
  • Perform as company's expert in 2-3 IT disciplines, platforms, technology, systems, or processes.
  • Complete onsite problem identification and resolution using system tools, diagnostics, online databases and technical documentation to expedite repair efforts.
  • Ensure all issues are driven to closure through root cause analysis.
  • Provide proper and timely reporting of repair activities, parts usage and billable activities.
  • Perform general software installation and configuration management, as appropriate.
  • Use interpersonal skills to set and exceed customer expectations.
  • Promote Value Added Services to enhance overall system effectiveness/productivity.
  • Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution.
  • Actively seek to understand customers' business and promote opportunities to partner -- proactively support their needs.
  • Assist in Disaster Recovery (DR) planning.

Job Requirements

  • Four-year degree OR equivalent experience.
  • MCSE or MCITP or equivalent experience AND 2+ years technical support experience.
  • A minimum of 7 years of strong technical IT infrastructure/systems experience with good experience in virtualization technologies, with proven analytical, evaluative and problem-solving abilities.
  • A minimum of 5 years of systems administration either on an individual or team basis where you were responsible for the planning, developing, and/or maintaining systems hardware and software.
  • Storage experience, configuring storage as it relates to SANS (Storage Area Networks).
  • Ability to effectively prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
  • Microsoft Windows Server 2003, 2008, 2012
  • Microsoft SQL Server 2000, 2008, 2012
  • Microsoft Exchange Server 2003, 2010, 2013, 2016
  • Firewall Configuration
  • Hyper-V
  • IIS
  • Active Directory
  • AD Domain Replication
  • DNS – Internal/External
  • Enterprise Backup Applications – Disk / Tape
  • Enterprise Firewall Configuration, Rules and Policies

Preferred Experience

  • Virtual Environments – VMware High Availability (HA) Techniques
  • Disaster recovery
  • Experience with ConnectWise or other PSA
  • Network Attached Storage (NAS)
  • Direct Attached Storage, FC/SAS
  • Routing and Switching

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. About 70% of work will be done in-house, 30% of the work requires on-site work for projects or migrations.

The above statements describe the general nature and level of work being performed. This is not intended to be an exhaustive list of all responsibilities and duties required.

Compensation is based on experience.

Email resume and cover letter to info@amdataservice.com or call 734-744-5300.