AM Assist - Supplemental

A Helping Hand

A helping hand. As an IT Administrator, you know your network better than anybody. Your job is stressful, hectic and challenging. Although you are successfully managing day-to-day IT operations, there are always fires to fight that distract you from important, higher-valued projects. At the end of the day, you may think: “There must be a better way to manage all this.”

Our Software-as-a-Service (SaaS) model gives a boost to your MIS department. We provide you with full administrative access to our state-of-the-art network monitoring solution, giving you a "window" into your network's performance. We scale the deployment to match the needs and requirements of your IT staff, and we also provide overflow and out-tasked services to augment your current skill set.

We help your MIS department increase overall efficiency, and maintain a stable and reliable network environment. The comprehensive reporting capabilities allow you to rationalize IT spending and optimize your strategic IT planning. Priority access to our experienced support technicians and engineers means you have experts when you need them – for a fraction of the price it would cost to expand your team.

Program Features:

• 24x7 Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
• Remote Network Support is delivered remotely from our support center to diagnose and resolve network or server issues rapidly. We keep your key IT resources up and running.
• Email Performance Monitoring of every device and system connected to your email service. We stay constantly aware of the user email experience.
• After-Hours Supplemental Support is available to clients whose staff aren't able to work evenings, weekends and holidays. We can provide support coverage with our highly trained staff.
• Firewall Availability Monitoring ensures that your firewall remains connected and functioning, providing the protection you require.